‘Tweet the Fleet’ encouraged by Stagecoach
Stagecoach South East has launched a campaign to encourage customers to ‘Tweet the Fleet’ if they spot something that is not up to scratch with the presentation of their bus.
Katherine Jones, Operations Manager at the company’s Ashford bus depot, said: “We want to do something about it as quick as we can. Having a clean and comfortable bus journey is important to our customers. Our depot teams take great pride in making sure things are spick and span, but if there’s some litter or something isn’t quite right, we’re asking our customers to put us in the picture – literally.”
To inform the operator of anything out of place, passengers can take a photo on their smartphone and tweet it to the company (@StagecoachSE) using #TweettheFleet along with the unique five-digit fleet number that’s displayed on a poster on every bus in the South East fleet. The company is logging and tracking every TweettheFleet they get to make sure each one is followed-up.