TfW using AI to improve passenger experience

Transport for Wales (TfW) is partnering with mobility intelligence company Cityswift to use AI technology in an effort to improve the experience for bus passengers in Wales.

The data analysis work with Cityswift has provided TfW with access to new insights and AI-powered run-times. Through the data provided, TfW is able to access performance insights for five of Wales’ major bus operators focusing on demand and movement pattern analysis. Using this data, TfW are able to improve bus schedules and punctuality, offering a much more reliable, convenient service for passengers with faster journey times.

“For the first time, we can access detailed punctuality, reliability, and efficiency insights across Wales’ five major bus operators” – Andrew Sherrington, Head of Bus Network and Service Development at TfW

Andrew Sherrington, Head of Bus Network and Service Development at TfW, said: “CitySwift has given TfW a better holistic understanding of how the network moves. For the first time, we can access detailed punctuality, reliability, and efficiency insights across Wales’ five major bus operators.

“This new intelligence will enable us to work with operators to make the bus a more attractive service for the people of Wales.”

“Using CitySwift’s mobility intelligence to access performance insights, demand data, and revised schedules, the team at Transport for Wales can deliver a more attractive, reliable, and convenient bus service” – CitySwift’s Head of Growth, John Aloy

CitySwift’s Head of Growth, John Aloy, said: “CitySwift is thrilled to support Transport for Wales on its mission to deliver safe, sustainable transport options to the people of Wales.

“Using CitySwift’s mobility intelligence to access performance insights, demand data, and revised schedules, the team at Transport for Wales can deliver a more attractive, reliable, and convenient bus service for the people of Wales.”