TfL trials customer info technology

TfL is to roll out a range of customer information improvements for bus passengers. Large digital screens providing ‘Countdown’ real time bus arrival information are being installed at Vauxhall, Hammersmith and Harrow bus stations. If successful the screens could be installed at all the capital’s 50 stations. Other improvements include the installation of interactive digital screens on Regent Street and Eden Street, which provide live bus arrival information alongside real time updates on other public transport options. The screens also include local area information including maps, news and details about local events. In addition, the London Borough of Ealing has worked with TfL to bring bus arrival and Tube status information to customers on a borough funded information screen outside Ealing Broadway Tube station.

TfL has also introduced digital clocks on board every bus in the 8,700-strong fleet, displayed on the ‘iBus’ screen on both the upper and lower deck. The transport authority is also trialling location announcements on the N9 and N15 night bus routes. These are intended to help passengers identify where they are, for example ‘you are now entering Knightsbridge’. These announcements will be extended to all night bus services in the capital by the end of the summer.


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