TfL recognises outstanding staff
Outstanding customer service and actions above and beyond the call of duty were celebrated at the London Bus Awards. The awards honour London bus staff who have displayed outstanding commitment and professionalism during the course of their work. Seven awards were presented, recipients including a Barking bus driver who helped a baby who had stopped breathing, a team who provide exceptional engineering performance and the team from Transport for London (TfL) who helped keep buses moving during the Games.
Leon Daniels, TfL’s Managing Director of Surface Transport said: ‘The London Bus Awards are very special to me as they acknowledge the incredible and often unsung hard work of the thousands of bus drivers and support staff that help keep London moving. London Buses are carrying record numbers of passengers and our staff continue to provide a fabulous service – these awards are celebrating this. This is our way of thanking the drivers and other staff who go above and beyond the call of duty and show true dedication and commitment to their passengers.’
This year’s winners were:
Steve Sobers of Arriva (Barking) actions above and beyond the call of duty. He won the award for He was driving on route 491 to North Middlesex Hospital when he noticed a young mother clearly in distress with a young baby in her arms standing outside the medical health centre. Clearly worried, but unsure what was wrong, Steve stopped his bus to see if could help to find that the baby had stopped breathing. He began administering mouth to mouth to the baby while kicking on the door of the health centre to raise the alarm. Mother and baby are now both well.
Jade Sanfelix of CT Plus (Ash Grove) won the Big Red Book Award for outstanding customer service, which recognises those who excel at all levels of customer service, putting the passenger first at all times in areas such as safety, accessibility and communications.
Stagecoach’s Barking Garage took the Best Vehicle Care category, which recognises those who take pride in the condition of their buses, setting the standard for cleanliness and providing a safe, comfortable, welcoming environment for passengers.
The Bus Operations, TfL Games Time Boarding Team, which is co-ordinated by Peter Skilton, with Gary Cooper, Derek Roberts and Glenn Michaels won the
On the road support for TfL staff category which recognises the achievements of TfL staff who work well with passengers and consistently provide assistance and support.
Euphema Wallace of Metroline (Cricklewood) won the Big Red Book award for an Accessibility Champion who proactively demonstrates that they understand the barriers to travel for older/disabled passengers and ways they can address these to enable them to feel the bus is a reliable, convenient and accessible means of travel.
Nadia Nobrega of Go Ahead (Stockwell) was recognised as the Outstanding Newcomer, an award that recognises those with less than two years experience in the industry who stand out from their peers.
The Environmental Champions were Stagecoach’s Catford Garage Green Team The award recognises those who have made a real change that goes above and beyond the company policy and ‘business as usual’ approach to sustainability and environmental issues within their organisation. Work at Catford has to the led to the initiatives being rolled out to the whole of Stagecoach UK.