Stagecoach matches service levels to demand

Stagecoach in South Wales has made further revisions to its timetables. The alterations are aimed at matching service level to demand as passenger numbers drop due to government advice on avoiding non-essential travel. The temporary changes are designed to ensure critical routes are maintained wherever possible.

The operator has put a number of extra measures in place to keep its employees and customers safe, including:

  • Asking passengers to pay by contactless wherever possible, or have the correct change for their journey if they can. Alternatively payments can be made online or via the App.

  • Supplied thousands of bottles of personal hand sanitiser to employees with larger refill bottles at depots.

  • Ensured that nearly all buses are fitted with security screens which have been adapted to provide a barrier to help prevent transmission of the virus.

  • Launched an enhanced cleaning regime of buses and workplaces, which is being strictly adhered to and includes extensive cleaning of the key touch-points such as the ticket machines, hand poles, and cash tray.

  • Carried out extensive customer communications asking people only to travel if necessary, and to practice social distancing by using a single row per person if possible, avoiding the two rows directly behind the driver and keeping a safe distance between the driver and other passengers.

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