Stagecoach launches new Customer Experience Centre
Stagecoach South West has launched a new Customer Experience Centre.
The newly established Customer Experience Team is covering enhanced hours across new channels to improve overall accessibility for passengers. With a new centralised phone number and email address which are now covered between 6am to 8pm, Monday to Friday and 0900-1700 Saturday and Sunday. The team are able to assist passengers whenever they are travelling, covering the Stagecoach South West Twitter and a newly launched WhatsApp channel.
As well as digital enhancements Stagecoach customers will still have access to printed leaflets available on request from Exeter Bus Station, from the Library/Information centre in Paignton, and from a number of Tourist Information centres and pick up points across the South West. As well as enhanced local customer service offering, the companies’ mobile app has seen some significant improvements.
Paul Clark, Operations Director at Stagecoach South West, said: “Covid-19 has brought a number of challenges to businesses up and down the country. During the nationwide lockdown earlier this year, our local Travelshops in Exeter and Paignton were forced to shut.
“We knew we needed to look closely at the way we managed our passenger information and customer engagement resulting in a higher emphasis on digital tools and information channels.”