Reading beats CPC deadline
Reading Buses has completed its Driver CPC training five months ahead of target.
Over 300 of the company’s existing drivers at Reading and Newbury depots have undertaken the 35 hours of periodic training required to achieve the qualification. The training courses are run by the company’s own training centre, its Academy and include a customer needs awareness course where drivers have an interactive session with a range of customers with a disability. Drivers also undertake a business awareness course, which shows where the money comes from and goes and how drivers themselves can help to improve the business by attending to the needs of customers. They learn how particular actions by individual members of staff can have a significant impact on costs. The training also includes another course on how to deal with a large number of school children on a bus. The company s committing itself to giving every driver 14 hours training each year from 2014, double the CPC minimum.
Reading Buses Academy Manager, Mick Hughes, said, ‘We started driver CPC training in September 2008 and our target was to complete the training for all existing drivers by September 2013. We achieved our target five months ahead of schedule. Of course, it doesn’t end there. On the contrary, our courses will carry on as the need for training increases as we get more and more professional at what we do. We have found that all this training has a very real impact on our performance for our customers and has helped us to win awards for what we do – which is very satisfying.’
Pic: Reading Buses Driving Instructor, Chris Vest (standing) with a group of CPC trainees.