Passenger Charter promises consistency and quality
Lincolnshire County Council and the county’s bus operators are introducing a Lincolnshire Bus Passenger Charter. The document is intended to help enhance and standardise bus services across the region.
The new Passenger Charter, which will come into effect on Monday 1 April, reflects the operator’s ongoing commitment to provide a consistent, quality offering for customers.
The Charter sets out what passengers should and can expect on their bus journey, and promises a comfortable, clean and safe experience. This includes onboard CCTV, friendly and helpful drivers, as well as reliable, scheduled services. It covers all locally-registered bus services, including Callconnect.
(L to R) Peter Penaluna, Depot Manager, Brylaine; Keiron Manning, Lincoln City Council; Steve Bryce, Managing Director, P. C. Coaches of Lincoln; Stuart Forrester, Depot Manager, Centre Bus; Matthew Cranwell, Managing Director, Stagecoach East Midlands and Mike Reed, Lincolnshire County Council
The National Bus Strategy mandated that all local transport authorities publish a Passenger Charter.
The charter will be prominently displayed in buses so that passengers are aware of the service levels they should expect.
“As a result, the people of Lincolnshire will benefit from the consistent and improved standards as set out in the charter” – Cllr Richard Davies, executive member for highways and transport
Cllr Richard Davies, executive member for highways and transport, said: “As part of our commitment to improving bus services for the people of Lincolnshire, we’ve worked with the county’s bus operators to develop the Lincolnshire Bus Passenger Charter.
“This document, which will be displayed in buses around the county, will set out in clear and simple words what passengers should and can expect of their bus journey. This includes on-board CCTV; friendly and helpful drivers; value for money tickets and passes; and clean buses.
“As a result, the people of Lincolnshire will benefit from the consistent and improved standards as set out in the charter. Consistency across the network is key to ensuring that residents can plan their journeys with confidence, knowing that a safe, well-maintained bus will turn up and arrive at their destinations when they say they will.
“With most single-journey fares capped at £2, and now with improved and more consistent services, it’s the perfect time to get back on the local buses.”
“This partnership underscores our collective commitment to delivering transportation solutions that not only meet the needs of our communities but also contributes to a greener, more sustainable future” – Matt Cranwell, Managing Director for Stagecoach East Midlands
Matt Cranwell, Managing Director for Stagecoach East Midlands, said: “We are proud to collaborate with Lincolnshire County Council on a Passenger Charter that communicates our shared vision for improving transport throughout Lincolnshire. The document aligns seamlessly with our core values, including our dedication to providing a high level of service for our customers.
“This partnership underscores our collective commitment to delivering transportation solutions that not only meet the needs of our communities but also contributes to a greener, more sustainable future. Through the continuous improvement of our bus network, we can work together towards reducing emissions, alleviating traffic congestion and supporting the local economy and jobs in the area.”