Need to know

With the mandatory CPC training and numerous other tuition that staff in the industry need to go through, it is perhaps easy to think that all bases are covered in terms of training. However, are there areas of knowledge and skills that may need improving? Chris Peat spoke to a number of training providers to […]

Lost calls

I was with an operator last week when she opened a desk draw to reveal a selection of inexpensive telephones. All were items of lost property unclaimed over the course of the previous school term. I expressed surprise that they had not been reclaimed and was told, ‘you usually know which ones will be staying […]