NCT wins European Customer Focus award

Nottingham City Transport (NCT) was made overall winner of ‘The Award for Customer Focus’ at the 2014/2015 European Business Awards. It succeeded over 24,000 other entries from companies across the continent to win the accolade. The winning businesses in 11 categories went through a process of written submissions, video entry judging and face-to-face interviews and were shortlisted as one of 709 National Champions and 110 Ruban d’Honneur recipients before reaching the final.

NCT Marketing and Communications Director, Nicola Tidy, said, ‘We are absolutely thrilled to win this award! It’s a real honour to represent the UK, and particularly our fantastic city of Nottingham. We constantly strive to provide the best possible service and experience for our customers at NCT, so we are hugely proud to be recognised as being the best business in Europe for Customer Focus. It’s the hard work and efforts of our staff, together with the loyalty and support of our passengers that have made this win possible, and we’d like to take this opportunity to thank them.’