NCT bucks growth trend for 11th year
The UK’s Bus Operator of the Year 2012, Nottingham City Transport, has reported an eleventh successive year of passenger growth against a national backdrop of bus usage in England (outside London) falling by 2.5%. it calculates that in the 2012/2013 financial year passenger usage was 51.9m an increase of 0.5% on the year before, with the number of non-concessionary paying customers up by 3.1%.
As well as being named UK Bus Operator of the Year, the company also achieved a score of 91% in the independent Passenger Focus research – the highest score in the country.
Marketing manager, Anthony Carver-Smith attributes these notable achievements to a combination of three key factors – investment, improvements and embracing developing technology. The company will take delivery of 73 new buses this year, using them to upgrade 20 routes.
‘We are already seeing good passenger figures for the first quarter of 2013/14, so investments and improvements, with minimal impact on passengers’ pockets will continue to be our strategy going forward,’ says Anthony. “Experiencing an 11th successive year of growth – particularly during a period when the national picture sees usage on the downturn – firmly places Nottingham on the map in terms of quality public transport, and we’re keen to fly the flag for the city in the future.’