Lothian patronage increases 17% in 2023

Lothian’s passenger numbers have increased by over 17% from 94 million in 2022 to 110 million last year. The result combines passenger numbers across Lothian, Lothian Country and East Coast Buses.

“…this strong commercial performance is a testament to our people on the frontline and behind the scenes” – Lothian’s Managing Director, Sarah Boyd

Lothian’s Managing Director, Sarah Boyd, said: “Lothian is at the heart of our city, delivering reliable, inclusive and accessible public transport for the hundreds of thousands of customers who choose to travel with us daily. We’ve been really pleased by the increased patronage over the course of the past year despite facing operational challenges across our network.

“A thriving public transport system is vital for everyone who travels around Edinburgh and the Lothians, and this strong commercial performance is a testament to our people on the frontline and behind the scenes, who day in, day out, strive to deliver an exceptional service for our customers.

“2024 is set to be a big year for Lothian as we look to grow our network to meet increasing customer demand, welcome new electric vehicles and charging infrastructure to our garages and continue to invest heavily in our people and the future of our business.”

Some more figures from Lothian over 2023 include:

  • 63 daytime services, 19 night bus routes and special event services
  • 413 drivers recruited and trained by Lothian’s dedicated training team
  • 100,000 contactless taps recorded in a single day in August
  • 369,688 downloads of Lothian’s journey planner app
  • 1,225,251 visits to Lothian’s journey planner webpage
  • 26.7 million miles operated throughout 2023

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