How does your Covid response compare?

Bus Users has published a paper examining the way bus operators in Wales have responded to Covid-19.

The charity looked at what operators have been doing to improve the way they communicate with passengers and what measures they have put in place to get people back onboard buses. It follows a report published in June examining online communications by operators in the early days of the pandemic.

The new report found no change in the number of operators updating their websites and social media platforms, or providing information on safe travelling, ticket refunds or how to get in touch. But while some operators are failing to engage with or reassure their passengers, many have been making innovative and creative use of technology to improve safety and get people back on board.

The report found:

  • 52% have Covid-19 information available on their websites
  • 50% update their website information on a daily or regular basis
  • 9% have information on ticket refunds
  • 81% have contact information
  • 72% use social media to widely varying degrees

Barclay Davies, Director of Bus Users in Wales, said: “There has been some outstanding work being done in response to the pandemic by operators and transport bodies across Wales, with support from Welsh Government, to make bus travel as safe and accessible as possible.

“While the future is uncertain, it will be critical for the future sustainability of bus services in Wales, that operators take every available opportunity to get passengers back on board.”

  • The paper can be viewed here.

Leave a Reply

Your email address will not be published. Required fields are marked *


This site uses some unobtrusive cookies to store information on your computer, these are in place to ensure that you receive the best possible experience when using the Bus & Coach Buyer website.