Go-Ahead’s record satisfaction . . .
According to Passenger Focus figures, Go-Ahead’s bus services achieved a 92% satisfaction rating. This is an improvement on last year’s figures. Among this year’s top performers are Go North East with 92% and Metrobus with 95%, a rise of 4% and 5% respectively. Its top performing company was Konectbus, with 98%, the highest recorded score in the UK. Some indicators, which were identified as areas for improvement as a result of last year’s results, have notably improved such as information provided inside buses 74% (2013:70%), personal security 88% (2013:85%) and helpfulness 80% (2013:77%).
. . . and new East Anglian MD
East Anglian bus businesses. In November, he will replace Julian Patterson who has decided to
move on after over four years with the Group. Julian set up Konectbus as an independent company in 1999. Gavin is currently a project manager at Go-Ahead train company, Southeastern. He has previously worked in commercial and operational roles at Metrobus and Go South Coast, having joined the Group in 2006. He began his career as a graduate trainee with FirstGroup in 2003 and subsequently held a number of operational positions in the south west.