Go-Ahead to fully roll-out CitySwift

Go-Ahead Group has partnered with CitySwift, a public transport performance platform designed to make timetables more efficient and maximise service reliability.

The platform is to provide Go-Ahead’s operating companies with insights to help maximise network reliability and punctuality.

Go-Ahead has already used CitySwift in its East Yorkshire Buses, Oxford Bus Company and Go North East operations. The operator says these projects showed an improved service punctuality of up to 14%, a 4% increase in customer journeys and increased scheduler productivity.

CitySwift will be rolled out on a phased basis starting with Go North West and Kent Fastrack in Q4 2024 and for all other regional bus operating companies by 1 January 2025, with Go-Ahead London expected to be on-boarded in February 2025 and Go-Ahead Ireland later in the year.

CitySwift optimises more than one billion passenger trips yearly. The operator’s platform removes obstacles to accessing transportation data, empowering teams with rapid and reliable performance insights.

“We are committed to continuously improving service reliability and punctuality for the tens of millions of customers who use our services across the country” – Matt Carney, chief executive at Go-Ahead Bus

Matt Carney, chief executive at Go-Ahead Bus, said: “Care for our customer and care for our community are two of our values at Go-Ahead. We recognise that buses are an essential service for many of our customers and communities, so continually improving these services is vitally important to us. We are committed to continuously improving service reliability and punctuality for the tens of millions of customers who use our services across the country. Using the CitySwift AI-powered platform to optimise our schedules and timetables will help us achieve this.”

“Our mission is to make public transport the travel mode of choice for citizens across the UK and beyond” – Alan Farrelly, CCO and Co-founder of CitySwift

Alan Farrelly, CCO and Co-founder of CitySwift, said: “Our mission is to make public transport the travel mode of choice for citizens across the UK and beyond. This partnership with Go-Ahead Group marks a milestone in our journey as we continue to build the smart cities of the future. We have worked with Go-Ahead Group since 2020, seeing tangible results across the companies who implemented our technology in achieving more efficient, faster, and reliable bus services. It is fantastic to have the opportunity to take this further, and have our platform deployed across all companies in the Go-Ahead Group in the UK.”