Alex Strawbridge has been named the FlixBus UK Driver of the Year 2024, operating services with operator partner Cymru Coaches.

Originally from Swansea, Alex received the highest ranking of all drivers on the fast-growing UK FlixBus network last year, and is the first Welshman to win the award.

40-year-old Alex joined Swansea-based operator Cymru Coaches as a FlixBus driver in 2024 on its Bristol Airport–Swansea route.

He has since become a friendly, familiar face for passengers, particularly commuters, often driving at night while other forms of public transport are not available for workers.

Alex said: “I didn’t expect anything because I see providing a great customer experience as part of my job getting people from A to B. But it’s a massive honour, and I really appreciate the recognition from FlixBus.”

Customers praised his kind manner, clear announcements, and commitment to ensuring a smooth, safe journey.

FlixBus Senior Operations Manager, Francesca Hand, said: “Drivers like Alex are often the reason passengers return to FlixBus, so we couldn’t be more delighted to present him with Driver of the Year.

“So many customers commented on how approachable and professional he was, with a focus on safety and punctuality.”

A devoted family man, Alex enjoys relaxing at home with his wife and two children—a son and daughter – as well as attending running events.

Alex added: “For me, consistent communication is key. You need to be informative, have patience, and greet passengers with a smile. Whether I’m taking people to the airport for a well-deserved holiday or getting them home after a long day, it’s so important to create a relaxed environment.”

With FlixBus expanding this summer, Alex is encouraging more drivers to consider the industry: “The more, the merrier! There’s a lot of growth at FlixBus, and I’d recommend anyone give it a go. If you love driving, you’ll love this job.”

Steve Pearce, Managing Director of Cymru Coaches, said: “We’re so proud of Alex, an outstanding driver offering a real top class service. He is a credit to Cymru Coaches and FlixBus.”

FlixBus expects to double its national network by summer 2025, with over 200 vehicles on the road.

‘Highly Commended’

This year, FlixBus also surprised Darren Keenan, 55, with its highly commended award for 2024.

While Darren only started his FlixBus journey in November, he achieved exceptionally high ratings from customers in that time.

Darren, who lives close to FlixBus partner Ashcroft Mini Travel in Golborne, Warrington, has been driving long-distance express coaches for around four years.

Before coach driving, Darren served in the armed forces in Canada and the UK, as well as driving for the prison service.

In his spare time, Darren volunteers and raises awareness for veterans, for example with Help For Heroes.

Darren said: “Well, this is a real honour! I had been wanting to drive for FlixBus for a while, and when I saw a job advertised with Ashcroft, I seized the opportunity.

“You need the right mindset to drive long distances but I am delighted to have made the move to coaches – it is very different from being in the armed forces and prison services – but I really enjoy it.”

Chris Ashcroft, Director of Ashcroft Mini Travel, said: “Darren is a fantastic driver and wonderful with passengers, but he is really humble and so we’re pleased to see his great work highlighted by FlixBus.”