First uses AI to update Glasgow network

First Bus is targeting improved reliability and punctuality throughout Greater Glasgow using AI technology.

The operator is making small adjustments to selected service timetables, allowing First Bus to offer a better service for customers throughout Greater Glasgow while ensuring the same number of buses remain out on the road. The AI technology considers road conditions, congestion and available resource among many more factors.

A small range of services across Glasgow saw adjustments made to pilot this technology across August and September. Results have shown their punctuality and reliability improving by up to 16% in the period since.

“With the increase in congestion in recent years throughout Glasgow” – Graeme Macfarlan, Commercial Director for First Bus Scotland

Graeme Macfarlan, Commercial Director for First Bus Scotland, said: “We want to provide our customers with a service that is reliable, consistent and, most importantly, on time. With the increase in congestion in recent years throughout Glasgow, we understood the importance of building timetables that fit with the current live road conditions, so our customers know when their bus will arrive.

“The adjustments we are making to the timetables will achieve that while allowing us to maximise the effectiveness of the number of buses we have running in the city to serve as many people as possible.

“It also further highlights the need for local authority investment in bus priority measures to overcome issues which are outside the control of bus operators, such as congestion. By doing so, it will help provide a better, more efficient public transport service in the city.”