Empowering Staff

CILT’s (Chartered Institute of Logistics and Transport’s) latest guidance note, Empowering Staff: Enabling Passengers, demonstrates the business advantages to be gained from delivering accessible and inclusive transport services. The Institute’s Accessibility and Inclusion Forum produced the document, which highlights the importance of knowledgeable and capable staff who offer accessible and inclusive transport services for passengers across all modes of transport. According to the piece, offering trained and capable employees in this area will encourage a significant number of passengers, many of whom do not have the confidence to travel today, to use public transport.

Visit http://bit.ly/163zsR6 to see Empowering Staff: Enabling Passengers.

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