Deputy Director for Bus Users England
Bus Users has appointed Natacha Tagholm as the new Deputy Director for England. She will be responsible for managing the team in England under Director, Dawn Badminton-Capps, and working to drive forward Bus Users’ mission to ‘improve standards in services and make the bus a viable choice for everyone.’
In welcoming Natacha to the post, Dawn said, ‘We are very pleased that Natacha is joining us. Her knowledge of the industry and customer service skills will add even greater value to the England team.’
Prior to joining Bus Users, Natacha was Regional Customer Service Manager for First in the South West and Wales. Her responsibilities included using customer feedback to improve services and community and customer engagement, particularly with schools and disability groups.