CPT and TfL launch Tourist Coach Action Plan for London

CPT UK and TfL have launched the Tourist Coach Action Plan, a strategy which sets out a list of achievable actions and goals designed to improve the experience for coach tour operators and drivers coming into London. The five year plan was formally launched at CPT’s annual Coaching Conference in the capital. It focuses on a number of key areas, including: providing better access and information for tourist coaches; fully understanding the needs and requirements of coaches, drivers and their passengers; improving the image of tourist coaches in London and a commitment to achieving real change.

Speaking at the Conference, Chair of CPT’s Coach Commission, Chris Owens, said, ‘CPT, on behalf of the UK’s coaching industry, welcomes the launch of the Tourist Coach Action Plan for London. This plan is a real call to action, firmly setting out the roles and responsibilities that we all have in improving the complete coach travel experience in the capital. It outlines specific targets, actions and the timescales for achieving real change. For this plan to succeed, all parties, including CPT, TfL, London Boroughs, stakeholders and of course coach operators, need to work in partnership to deliver these real benefits to the tourist coaching industry. We are fully committed to making this work.’

Chief Operating Officer for TfL’s Surface Transport, Garrett Emmerson, said, ‘Coach travel is hugely important to the overall economy of London, so it is very important for us to ensure we have clear goals to support this. We cannot achieve this alone but the Tourist Coach Action Plan will help support collaborative working between partners like the CPT, London boroughs and the tourist industry to help deliver a more positive travelling experience when visiting the Capital.’


(LtoR) Garrett Emmerson and Chris Owens.



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