Contactless payments prove popular

Over a quarter of ‘pay as you go’ transport users across London are using contactless payment technology, according to TfL. Contactless payments have been accepted on London Buses since December 2012, with the technology expanded to cover Tube, tram, DLR, London Overground and most National Rail services in London in September 2014. Along with providing customers with the best value fare on TfL services and the vast majority of National Rail services, contactless payments provide ‘Monday to Sunday’ capping which automatically limits the cost of travel over this period to the price of a weekly travelcard. More than 300m journeys have been made using this technology since its launch. Around 3.5% of all contactless journeys are now made using mobile technology, with around an extra 7,000 devices now seen on average every week. Since July 2015, over 3.2m journeys have been made using mobile devices on London’s transport network.

In the coming year, TfL aims to continue to improve the Oyster and contactless payment system as part of an effort to take further steps towards eliminating the use of paper tickets on the Tube. Plans are already underway to make improvements to the auto-refund system for Oyster and contactless to better identify where people have accidentally failed to touch out of the network.

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