Claire Mann returns to TfL as Chief Operating Officer

Claire Mann

Claire Mann, who is currently Managing Director of South Western Railway (SWR), has been appointed TfL’s Chief Operating Officer. The appointment sees her return to the transport authority, where she was previously Director of Bus Operations.

Glynn Barton, who has led TfL’s operations successfully on an interim basis since October 2022, will continue as Chief Operating Officer until Claire joins TfL. He will then take on the role of Director of Buses, leading the development, planning and delivery of bus services across the capital. The current Director of Buses, Louise Cheeseman, retires on December 15 2023.

In her new role, Claire will be responsible for ensuring TfL’s directly operated and contracted services and operations are planned and managed effectively to provide a safe, efficient, reliable and high-quality service to customers.

The role will see Claire lead the planning and delivery of services on the Tube, Elizabeth line, London Overground and Docklands Light Railway (DLR) as well the bus and tram networks, cable car and Santander Cycle Hire. She will also have responsibility for the management of TfL roads and road infrastructure, policing and security of the transport network and TfL’s regulation of the taxi and private hire industry. She has more than two decades of experience in the transport sector and has held a number of senior leadership roles

“I am passionate about delivering an excellent customer experience across all of TfL’s varied and vital services” – Claire Mann

Claire said: “I’m delighted to be returning to TfL to lead its operations, which are key to the success of the London economy, at this important time. I am passionate about delivering an excellent customer experience across all of TfL’s varied and vital services and helping TfL and London to prosper. I look forward to meeting and working with all of the colleagues who work so hard every day to provide Londoners and millions of visitors with the seamless and reliable services that London is renowned for around the world. I would like to thank the incredible team at South Western Railway for all their support over the last three years and am proud of all we have achieved together.”

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