CitySightseeing Edinburgh is ‘best tour operator in the world’
CitySightseeing Edinburgh has been named the best tour operator in the world by CitySightseeing Worldwide. The service is operated by Lothian Buses.
Operating under the Edinburgh Bus Tours umbrella, CitySightseeing Edinburgh has been operating for 23 years.
CitySightseeing Edinburgh was named the Best Operator at the CitySightseeing Worldwide Annual Conference in Hanoi, Vietnam. In being awarded this title CitySightseeing Edinburgh met the following criteria:
- Impeccable fleet
- Great communication with City Sightseeing Worldwide
- Compliance and high score on safety management
- Excellent customer service
- Fabulous brand presence throughout the city
- A noticeable investment in the operation (number of employees, buses, maintenance, customer service, staff training)
“…this achievement would not be possible were it not for every person in the team” – Sarah Boyd, Lothian’s Managing Director
Sarah Boyd, Lothian’s Managing Director, said: “We are so incredibly proud of the entire Edinburgh Bus Tours team whose hard work, passion and dedication has cemented our business as the best in the world. From our talented tour guides and skilled drivers, to expert ticket-sellers and retail people, to those working behind the scenes in sales and marketing – this achievement would not be possible were it not for every person in the team.
“We’re so pleased to have received this award from CitySightseeing Worldwide, widely recognised as a benchmark for quality tour services across the globe.”
“Lothian Buses is a great partner that does a fantastic job every day of showing its travellers everything that’s un-missable in Edinburgh” – Enrique Ybarra, Founder and CEO of City Sightseeing Worldwide
Enrique Ybarra, Founder and CEO of City Sightseeing Worldwide, said: “After being among the favourites for Best Operator every year, we are delighted to have recognised CitySightseeing Edinburgh this year with the top award among our 100+ operators worldwide.
“Lothian Buses is a great partner that does a fantastic job every day of showing its travellers everything that’s un-missable in Edinburgh. The service it provides to the city and its passengers perfectly represents the level of excellence we strive for across our portfolio.”