Stagecoach South West has launched a new Customer Experience Centre. The newly established Customer Experience Team is covering enhanced hours across new channels to improve overall accessibility for passengers. With a new centralised phone number and email address which are now covered between 6am to 8pm, Monday to Friday and 0900-1700 Saturday and Sunday. The […]
Bus and Coach Buyer’s legal eagles at Stone King LLP are presenting a bridge strike webinar, with particular focus on the PCV sector, at 10am on 24 November. Panellists include Traffic Commissioner Kevin Rooney, and Mark Wheel – Network Rail’s bridge strike champion. The webinar is aimed at heightening awareness, but especially at sharing good […]
To get more passengers back on buses post-pandemic, CPT has suggested Recovery Partnerships. It suggests these would be entered into once the current support mechanism ends. CPT envisions Recovery Partnerships will build on the positive relationships established between operators and local authorities during the pandemic. They would enable them to agree how to deliver a […]
TJ’s Coaches entered into self-liquidation as of 5pm 23 October 2020. The Brigg-based company has decided to end operations after the effects of the coronavirus pandemic annihilated the private hire market. Director, Thomas Janney, told Bus and Coach Buyer: “We have 15 school runs, which would have been fine. But when you only have 190 […]
Although CV production in the UK in September increased, bus and coach manufacturers are still suffering the effects of the pandemic. UK commercial vehicle (CV) production increased 3.3% in September, according to the latest figures published by the Society of Motor Manufacturers and Traders (SMMT). 7,603 vans, trucks, taxis and buses were built in Britain […]
Christopher Anthony Johnson (better known as Tony), of Johnson Bros. Tours, has passed away at the age of 77 following a battle with cancer. Alongside brothers Harry and Barry, Tony helped establish Johnson Bros. – originally known as Dukeries Coaches – as one of the finest names in the coaching industry. Founded in 1954, the […]
A bespoke package to provide financial assistance for Northern Ireland’s bus and coach sectors will be brought forward by the country’s government. The funding will also benefit taxi firms. The First Minister and deputy First Minister have conferred the necessary powers on the Infrastructure Minister to administer the schemes, which the Executive Office says will […]
I’m reading a great many comments about the frustration operators are feeling with several attractions which are, for reasons they do no specify, refusing to accept groups. I’ll mention Longleat specifically, but there are many others who have decided that singles, couples and families coming by car are different from singles, couples and families arriving […]