Results from a study carried out by the Chartered Institute of Logistics and Transport (CILT) have suggested the importance of the bus and coach industry lies at the heart of local communities. The results, taken in 2014/2015, have been published in advance of the launch of CILT’s new sector specific benchmarking club for the PCV industry: Busmark. The official launch of this scheme will take place this May and is designed to enable bus and coach companies of all sizes to join this sector-specific benchmarking club.
The research found 85% of the bus and coach companies surveyed give support to local charitable causes and local community activities. Companies in the survey have more than 15% of staff from ethnic minorities and more than 10% are female. Bus and coach companies are at the ‘forefront of using modern technology’ to help passengers and improve their operations, according to the study, with almost two thirds having invested in such systems. An annual survey will be analysed by specialist CILT staff, returning detailed feedback to each club member in a traffic light format showing how they compare with their peers. Operators will meet quarterly to consider and debate solutions to the challenges faced.