Bus Users present Passenger Code
Bus Users UK has published a ten-point Passenger Code to demonstrate what passengers can do to improve bus journeys and encourage more people onboard. The list outlines ways passengers can help reduce bus stopping time, speed up journey times and improve the passenger experience for everyone onboard. The group is calling on operators to share the code with their passengers.
The Passenger Code includes the following points:
1 Pay attention at stops – keep an eye out for your bus and monitor any real-time information.
2 Form an orderly queue
3 Have our tickets, passes, contactless cards or apps ready before you board
4 Move to your seat as quickly as possible
5 Make way – make sure there is a clear path to the door for people trying to board or exit
6 Give priority to passengers who need it
7 Keep your belongings close
8 Don’t pollute – avoid anything likely to impact other passengers, like listening to loud music or talking loudly on the phone
9 Get ready to get off – ring the bell, just once, as far in advance of your stop as is practical
10 Thank the driver