Bennetts first for NatEx 100%

Gloucester-based Bennetts Coaches is the first company to achieve full marks in National Express’ monthly Operator Evaluation.

The evaluation, which has been running since 2007, assesses each of the businesses that run services on behalf of National Express to ensure they are meeting its high standards. Scores are awarded across 18 measures including reliability and punctuality of service, vehicle audit, safety, driver performance and customer satisfaction. Bennetts Coaches have been operating in partnership with National Express for nine years and currently operate on eight routes.