Arriva alters route following customer feedback

Arriva is making enhancements to its service between Derby and Burton-on-Trent in response to customer feedback.

The bus operator has released a list of changes to its X38 service, due to come into effect from Saturday 31 August. The changes to the route are intended to offer better connections across Derby, with buses running from Derby Bus Station before calling at Victoria Street on their way out of the city. The changes follow customers’ requests for buses to run every 20 minutes between Derby city centre, the Royal Derby Hospital and Burton town centre.

Arriva says more than 99% of is X38 journeys already operate and are punctual. All the operator’s single fares are still capped at £2.

“We always listen to what our customers want and need and we’re happy to be able to deliver a really good bus service” – Arriva Midlands head of commercial, Toby France

Arriva Midlands head of commercial, Toby France, said: “The X38 is an important service for people as it links a city with a major town.

“We always listen to what our customers want and need and we’re happy to be able to deliver a really good bus service that I’m sure will be really well-received.

“Using the bus between Derby and Burton is a sustainable and convenient way to connect with the people, places and things people love and it’s cost effective, so there’s never been a better time to get onboard.

“We’ve got a strong track record of reliability and punctuality and Arriva Midlands have recently been announced as finalists for Bus Operator of the Year at the National Transport Awards.”