Abellio better connected with Blink
Abellio London has rolled out Blink, a mobile app that connects management with frontline, or deskless, workers.
Employees of the TfL operator can connect, share information and communicate with each other wherever they are which, until now, had been impossible. It’s mobile first, so employees can access it wherever they are, and it brings together multiple systems that drivers need to complete regular tasks into a single app. Via the Blink app, Abellio employees can sign on securely and seamlessly via a single sign on in order to access things like payslips, driver allocation systems and company updates and information. Drivers can complete their day-to-day tasks or reports via their phones in real-time and are kept in the loop at the same time as everyone else in the organisation.
This investment forms part of Abellio’s ongoing initiatives to support inclusion within the business and tackle the national bus driver shortage.
The Blink app allows staff to access various things on one interface, as opposed to the several used previously. The Blink app will also replace all the paper-based forms that currently require drivers to return to depot to complete. Staff can directly communicate and share feedback with their senior leadership team.
Blink works with a number of bus and coach operators in the UK including Stagecoach, Metroline and Go North East, as well as operators in the US and Australia.
“Blink fosters inclusiveness because everyone in the organisation has a mobile phone, meaning they can log in and access everything they need from wherever they are” – Abellio Operations and HR Director, Lorna Murphy
Abellio Operations and HR Director, Lorna Murphy, said: “Abellio actively champions inclusivity, as a business that employs 43 different nationalities, we have always prided ourselves on our inclusive culture. Differences are very much valued, and our company’s success depends on it. We needed an inclusive and simple way to bring our teams together and wanted to offer greater access to information and process for our frontline drivers.
“Blink fosters inclusiveness because everyone in the organisation has a mobile phone, meaning they can log in and access everything they need from wherever they are. It enables two-way conversations and brings connectivity to everyone in the business.”
“Abellio London is on a mission to put a stop to the frontline worker gap and bring a sense of belonging to employees wherever they are” – Sean Nolan, CEO and Co-Founder of Blink
Sean Nolan, CEO and Co-Founder of Blink, said: “Abellio London is on a mission to put a stop to the frontline worker gap and bring a sense of belonging to employees wherever they are. It recognises just how much an engaged frontline directly impacts how successful they are as a team. Among our customers we have seen that by fostering a more engaged and inclusive culture, productivity, quality, care, commitment, and retention will surely follow.
“The company is doing this by putting better company information at their drivers’ fingertips, while giving managers real-time access to frontline intelligence on employee performance and engagement. This will save them hundreds of hours, which they had been previously losing to disparate communications channels.”