21st Century helping operators through COVID-19

21st Century, a Journeo company, is helping operators and local authorities get schedule messages out to passengers while the country endures coronavirus-related restrictions.

As timetables change due to the affects of COVID-19, the passenger information specialist is working around the clock to get as much reliable information to passengers as possible. Customers have used Journeo’s Content Management System (CMS), EPI to provide information of timetable disruption and COVID-19 public health information, reinforcing Government guidelines on when it is appropriate to use public transport and giving those who need it access to the latest available information. The company is also providing free webinars to customers on how to control messaging and advertising campaigns during the pandemic.

One of the first authorities to make use of the updates was Worcestershire County Council. Matt Stone, Transport Systems and Technology Manager for Worcestershire County Council, said: “The team at 21st Century quickly designed the content along with full-screen and split-screen adverts on our digital signage, to alert the public to only use public transport when it was absolutely necessary and to observe the recommendations of the NHS and Public Health England.

“The flexibility of the system has allowed us to display relevant information to the public rapidly and target specific areas where we see the most footfall, such as bus stations and interchanges. We will also be using the displays to give our own message of thanks, during the Thursday applause.”

As the situation has stabilised, 21st Century has also been supporting authorities updating timetable information, allowing the new schedules to be displayed and real time information to be overlaid where available.

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