Warrington’s Own Buses trains to inspire and upskill

Warrington’s Own Buses has provided training for its team to ‘inspire and upskill’ them.

Taking place at the Halliwell Jones Stadium, the Customer Service Conference immersive training event was delivered by Steps Drama, an organisation specialising in a creative and engaging approach to workplace learning. Through a mix of live actors, interactive videos and group discussions, the workforce – from drivers and engineers to office staff and directors – was immersed in sessions designed to inspire and upskill.

“We’ve invested in what really matters – human connection” – Katie Ferguson, Operations Director at Warrington’s Own Buses

“This is about raising the bar for our customers and for our people,” said Katie Ferguson, Operations Director at Warrington’s Own Buses.  “We’ve invested in what really matters – human connection.  Great customer service starts with a confident, motivated workforce who feel empowered to make every journey a great one.”

The training refreshed existing skills and helped foster a shared culture of empathy, responsiveness, and pride in the vital role Warrington’s Own Buses plays in the local community, according to the company. By the end of the week, every team member had participated in the experience.