Suiting someone from a performance improvement, scheduling or highways background you’ll lead the day to day control room team to optimise the robust, reliable and customer focused delivery of our bus services, whilst taking the lead in identifying common delay/pinch points and opportunities to improve services and harness efficiencies though timetabling/scheduling, process improvement, highways authority liaison and influence the company’s future service plans.
The control room consists of three duty managers and thirteen supervisors and supported by eight Bus Station Supervisors. Reporting to the Head of Operations, you’ll provide line manager support and leadership to the team, adopting a coaching style role modelling the vision, beliefs and attitudes of the company and engendering a positive and highly communicative culture in what can be a high paced problem-solving team.
A proven team leader with a good standard of numeracy, literacy and IT skills to produce and analysis data and reports, you’ll have previous experience of working at managerial level and on performance improvement activities (not necessarily from a Transport background).