First trading as expected

In an interim management statement on trading for the three months ended 31 December 2013, FirstGroup reports its overall performance has been in line with management’s expectations, with good developments made in four divisions offset by slower progress in First Student. In its UK Bus division, like-for-like passenger revenue increased 2% during the period, underpinned […]

Lateness tolerated ‘within reason’

According to a recent Passenger Focus study, bus passengers are tolerant of some lateness, ‘within reason’, but feel their complaints will be ignored when there is a problem. The research, entitled ‘Bus Punctuality and Timetables’, suggests passengers are generally prepared to turn up early or catch an earlier service when their journey is time critical. […]

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