MAN Truck & Bus UK has invested a seven figure sum in improving the customer experience. The company has sought the expertise of global management consulting firm, McKinsey & Company, to launch its new ‘Customer First’ scheme. The new initiative has been designed to change focus in an attempt to dramatically improve the customer experience […]
New guidance on drivers’ hours and tachographs has been published by the DVSA. The new guide explains the rules for drivers’ hours and the keeping of records. It updates previous guidance from 2011. Visit www.gov.uk/guidance/drivers-hours-passenger-vehicles to see the new guidance.
In a preliminary trading statement, Stagecoach said its expected adjusted earnings per share for the year ending 30 April 2016 has not significantly changed since it announced its half year results in December 2015. Revenue growth in its UK Bus regional operations in the second half of the financial year has been lower than was […]
TruTac recently welcomed a cross section of operators to their PSV Focus Event held at the Forest of Arden Hotel in Meriden. Opening the day, Commercial Director, Jemma James explained the objective was to encourage discussion, debate and engagement. Gaining feedback on operators’ requirements would help the further development of systems supporting the management of […]
HMRC has stopped what it described as a tax avoidance scheme used by Stagecoach to cut its tax bill by £11m. The scheme involved moving money between companies in the Stagecoach Group in an attempt to create a large loss in one company. However there was no equivalent gain in the other companies. According to […]
Profits in the UK bus industry rose in 2013/14, according to a recent report from TAS Publications, the publishing arm of Preston based consultants The TAS Partnership. This brings to an end a run of three consecutive years of falls. Entitled ‘Bus Industry Performance 2015’, it presents the results of its annual analysis of 120 […]
Lothian Buses has won the Sustainable Development prize at this year’s Edinburgh Chamber of Commerce Business Awards. The operator has invested £18.5m into environmental improvements, which includes the introduction of 60 diesel electric hybrids to its fleet since 2014. Two thirds of its 700 strong fleet is now at Euro5 standard or above. General Manager […]
Following the 2013 launch of Volvo’s Dynamic Steering system on trucks, it has now been developed and launched for bus and coach applications with both rigid and independent front suspension. It is immediately available for all chassis and complete coach applications as European production switched in week 49 last year and will be offered on […]