Dublin Coach goes 100% cashless with TransMach

Dublin Coach has become one of the first transport operators in Ireland to roll out a fully-cashless ticketing system. The initiative has been implemented across its entire fleet, in partnership with bespoke ticketing specialist, TransMach.

By removing the option of cash payments with the primary aim of protecting its drivers and customers, Dublin Coach has also streamlined its operation by eliminating the need to process currency at the end of each service, saving both time and financial resources.

The upgrade to fully cashless was launched in 2020, consisting of three main elements to the project. TransMach developed a bespoke App for Dublin Coach, providing the facility for real-time GPS vehicle tracking so that passengers know exactly when to expect their service. The App also includes ticket bookings and journey planner functionality, giving passengers access to timetables, connections and fares.

Secondly, a bespoke booking engine has been designed for Dublin Coach, enabling passengers to book tickets and pay online from the website.

Thirdly, TransMach’s mobile TM920 contactless unit replaced an older technology system in favour of an Android-based portable solution that links to a cloud-based back-office system, designed exclusively for TransMach customers. Weighing under 400g and featuring an in-built thermal printer, the TM920 is ITSO compliant and compatible with all contactless cards, smartphone payment apps and travel related QR codes. All boarding data is logged through TransMach’s securely encrypted back-office system, which also provides Dublin Coach with detailed reports for patronage and overall service performance, plus the facility to cap seats per journey, where applicable.

“TransMach’s mission is to make bus and coach travel seamless and more cost-efficient for our customers” – TransMach director, Minesh Vandra

According to TransMach’s director, Minesh Vandra, almost 90% of smaller, regional operators are still using outdated ticketing machines. As well as adding extra time and administration for drivers, these also require significant time for operators to download data and compile concession reports manually for local authorities. He commented: “Due to Covid-19, contactless ticketing is now paramount for safety but TransMach wanted to do more to support operators and drivers, by removing the administrative burden. Our in-house developed TM920 system is an all-in-one solution that enables operators to offer well thought out digital ticketing and real-time passenger information to their customers. TransMach’s mission is to make bus and coach travel seamless and more cost-efficient for our customers, so we’re delighted to have helped Dublin Coach implement a network upgrade.”