Chalkwell Tweets to commuters
Chalkwell has announced the creation of a new Twitter account for commuter customers. The introduction of this follows a recent survey into communications and traffic updates. The operator is posting live updates about its commuter services and where customers can provide it with instant feedback. Delays of up to 15 minutes will be sent out via Twitter using the new @ChalkwellLondon account. Delays of more than 15 minutes, or diversions, will be sent out via text service and Twitter. Customers who follow Chalkwell on their existing Twitter service will still be able to do so, but it will be used for Chalkwell activities other than commuters. It will also be shortly trialling a new radio system on two of its coaches.