Continued growth for Arriva
Group revenue for Arriva rose 11.6% to £3,211.1m/e3,757m in 2012 (2011: £2,877.7m/
e3,367m), according to its financial review of the year. The company’s EBITDA was £363.4m/e425m (2012: e300m/£256.5m), up 30.8%. It was awarded 11 contract wins, extensions and acquisitions across five countries during the year, bringing around 5,300 new employees and adding 1,200 buses, as well as 127 trains and 375 cars and ambulances to its fleet. In total, it invested £400.4m/e468m in vehicles, including what was described as Europe’s largest ever order of diesel-electric hybrid buses, totalling 153 in all. These will be used across its London operations and elsewhere in the UK. Overall customer satisfaction at Arriva UK Bus reached an all time high of 93% in 2012, maintaining a consistent 90% plus rating throughout the past ten years. It played a major part in the delivery of transport solutions for the Olympics and Paralympics, with over 600 vehicles and 1,600 drivers deployed.
CEO, David Martin, said, ‘2012 has been another year of continued growth and development across our organisation. We’ve strengthened our leadership positions in key established markets, including Sweden, the Netherlands, Denmark and the UK, at the same time as building up our presence in exciting newer markets including Hungary, and more recently across Central and Eastern Europe where we are now the largest international passenger transport operator. Looking forward, the opportunities present in passenger transport markets in Europe and beyond are tremendous, and our experience and capability provide Arriva with a unique opportunity. We have a strong track record of delivering positive returns to shareholders, and bringing real value to tendering authorities, helping to transform the way in which passenger transport is delivered. In addition to our existing markets, we continue to explore and selectively enter adjacent markets, such as patient transport and open access rail, where we can bring our expertise to bear. To achieve this we continue to actively pursue a blend of further acquisitions and contract wins, while retaining and growing our existing businesses through organic expansion.’