Go-Ahead Group is to introduce 13 new single deckers to its Thamesdown Transport routes across Swindon and Wiltshire.
MD of Thamesdown Transport, Andrew Wickham, said, ‘Since taking the reigns at Thamesdown Transport, we’ve been listening to those who use our services here, and our customers have been very clear about the enhancements they would like to see. We have already begun to make improvements, including scrapping the previous exact change policy. And now we’re making a significant investment to introduce 13 brand new buses. The new buses will provide comfort, reliability and Euro6 vehicle standards, helping to reduce harmful emissions.’
Go-Ahead is also asking for feedback on what passengers think about its brand. In particular, it is interested in what people think of its name. The operator has launched a survey on its website, with those having their say entered into a prize draw.
Thamesdown Transport is also removing charges for dogs on its services. It is celebrating by pledging its support to local charity SN Dogs (formerly known as Swindon’s Needy Dogs). The charity re-homes dogs from Swindon’s dog pound, other UK dog pounds and dog rescues, as well as helping people who can no longer care for their dogs. The move is part of what the operator describes as its programme of improvements for customers in and around Swindon and north Wiltshire.
Thamesdown General Manager, Alex Chutter, said, ‘We’re delighted to be making it easier for dog owners to travel with us. Until now, our canine friends were being charged for a ticket. But we feel it’s time to change that, as long as they’re accompanied by their humans. And to reinforce our love of dogs, we’re making a donation of £200 to SNDogs.’