MAN Truck & Bus UK says it is looking forward to a ‘strong year ahead’ based on results for the first quarter of 2016. During the period, the manufacturer reported 74% growth and its market share rose to 10.4% compared to just over 7% this time last year. It took orders for 1,800 units over the first three months, which is 34% up on the same period last year. Over the last 12 months, it has concentrated on customer service, investing a seven figure sum in a new initiative intended to put customers first. The scheme has been designed to change company focus and dramatically improve the customer experience across the whole business.
MD, Simon Elliott, said, ‘We are more than 100% committed to improving the customer experience. We have worked extremely hard with customers, dealers and staff to identify where improvements can be made and have made them to ensure our customer service will be recognised as an industry benchmark. We have prepared the ground and talked long and hard on how to move forward and take the right action that will make a positive difference in our customers’ eyes. Praise must also be given to our dealerships. They are our “usp” in a competitive market and they have demonstrated that they are able to respond with quick and positive actions, which is exactly what is required. The whole of MAN Truck & Bus UK is embracing our Customer First policy and the results are beginning to show.’